Privacy Policy

Effective Date: June 11, 2026

DeepChatBI Inc. ("DeepChatBI", "we", "our", or "us") respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy describes how we collect, use, disclose, process, store, and protect information when you access or use DeepChatBI's websites, applications, APIs, integrations, and related services (collectively, the "Services").

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Company name
  • Billing information
  • Account credentials
  • Customer support communications
  • Survey responses
  • Feedback and feature requests

Payment information is processed by third-party payment providers and is not stored directly by DeepChatBI except as necessary for billing administration.

1.2 Shopify Store Data

When you install or connect DeepChatBI to a Shopify store, we may access and process data made available through Shopify APIs, including:

  • Store information
  • Products and collections
  • Orders and transactions
  • Customers and customer segments
  • Inventory information
  • Discounts and promotions
  • Store settings and configuration
  • Marketing attribution information

We access only the information necessary to provide, maintain, improve, and secure the Services.

1.3 Advertising and Analytics Platform Data

If authorized by you, DeepChatBI may connect to third-party advertising, analytics, and marketing platforms, including:

  • Google Ads
  • Google Analytics
  • Meta Ads
  • TikTok Ads
  • Klaviyo
  • Pinterest
  • Other supported marketing platforms

We may collect and process:

  • Campaign performance data
  • Advertising spend
  • Attribution events
  • Conversion metrics
  • Audience information
  • Marketing analytics

Such information is used solely to provide reporting, attribution, profit analysis, forecasting, recommendations, and related Services.

1.4 Automatically Collected Information

When you access the Services, we may automatically collect:

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Log files
  • Usage activity
  • Error reports
  • Session information

We may also use cookies and similar technologies to improve functionality and user experience.

2. How We Use Information

We use information to:

  • Provide and operate the Services
  • Authenticate users and manage accounts
  • Deliver analytics, attribution, and reporting functionality
  • Generate AI-powered insights and recommendations
  • Improve product performance and reliability
  • Respond to customer support requests
  • Detect fraud, abuse, and security threats
  • Meet legal, regulatory, and contractual obligations
  • Conduct internal analytics and product research

3. AI-Powered Processing

DeepChatBI incorporates artificial intelligence and machine learning technologies to assist users with:

  • Data analysis
  • Attribution insights
  • Profitability analysis
  • Forecasting
  • Recommendations
  • Alert generation
  • Summaries and reporting

AI-generated outputs are produced using Customer Data and other available information solely to provide the Services.

DeepChatBI does not use Customer Data to train public AI models or third-party foundation models.

AI-generated content may be inaccurate, incomplete, or subject to limitations. Customers remain responsible for reviewing and validating any AI-generated outputs before acting upon them.

4. Data Processing Roles

For Customer Data processed through the Services:

  • The Customer acts as the Data Controller (or equivalent legal role under applicable law).
  • DeepChatBI acts as the Data Processor.

DeepChatBI processes Customer Data solely on behalf of and under the instructions of the Customer for the purpose of providing the Services.

Where required by law, DeepChatBI may provide a Data Processing Addendum (DPA) governing such processing activities.

5. Disclosure of Information

We may disclose information to:

Service Providers

Trusted vendors providing:

  • Cloud hosting
  • Infrastructure services
  • Monitoring and logging
  • Security services
  • Customer support
  • Payment processing

Third-Party Integrations

Platforms you authorize us to access or connect with.

Legal Requirements

Government authorities, regulators, courts, or law enforcement when required by applicable law.

Corporate Transactions

Parties involved in a merger, acquisition, financing, asset sale, or corporate restructuring.

6. No Sale of Personal Information

DeepChatBI does not sell, rent, trade, or otherwise monetize Personal Information in exchange for monetary compensation.

  • We do not use Customer Data for third-party advertising purposes.
  • We do not share Customer Data with advertisers, data brokers, or marketing networks for their independent use.

7. Data Security

We implement commercially reasonable technical and organizational safeguards designed to protect information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Encryption in transit
  • Encryption at rest
  • Access controls
  • Authentication mechanisms
  • Monitoring and logging
  • Vulnerability management
  • Incident response procedures

No system can guarantee absolute security, and users acknowledge the inherent risks associated with internet-based services.

8. Data Retention

We retain information only as long as necessary to:

  • Provide the Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
  • Maintain legitimate business records

Information may be deleted, anonymized, or aggregated once retention is no longer necessary.

9. App Uninstallation and Data Deletion

If you uninstall the DeepChatBI application from Shopify or disconnect your account from the Services:

  • Shopify may notify DeepChatBI through platform webhooks
  • Access to your Shopify store data will be revoked
  • We will cease collecting new store data
  • Customer Data will be deleted or anonymized within a commercially reasonable period unless retention is required by law, security obligations, dispute resolution requirements, or legitimate business purposes

Customers may contact us to request deletion of applicable information where permitted by law.

10. International Data Transfers

DeepChatBI may process and store information in the United States and other countries where our service providers operate.

These jurisdictions may have data protection laws that differ from those in your country.

Where required, we implement appropriate safeguards for international transfers of personal information.

11. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access your information
  • Correct inaccurate information
  • Delete personal information
  • Restrict processing
  • Object to certain processing activities
  • Receive a copy of your data
  • Withdraw consent where applicable

To exercise these rights, contact:

info@deepchatbi.com

We may request verification of identity before fulfilling requests.

12. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and related laws, including:

  • Right to Know
  • Right to Delete
  • Right to Correct
  • Right to Non-Discrimination

DeepChatBI does not sell personal information as defined by California law.

13. Children's Privacy

The Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If you believe a child has provided information to us, please contact us so appropriate action may be taken.

14. Third-Party Websites

The Services may contain links to third-party websites or services.

DeepChatBI is not responsible for the privacy practices of third parties.

We encourage users to review applicable privacy policies before providing information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be communicated through the Services, our website, email notifications, or other reasonable means.

The revised version becomes effective upon publication.

16. Contact Information

DeepChatBI Inc.